Everything on my is created just for you and go into production within 4 hours of your order being placed!

Q     WHAT IS THE SHIPPING COST?
Shipping is calculated at checkout, the shipping cost is the actual cost the carrier charges, I don't charge you for shipping your goods by guesstimating shipping costs and then adding an averaged cost to the product price in any way. Instead I thought that it was more fair that you see, and be offered, the exact price for your shipping regardless of where you order from and give you confidence that you are being charged the correct amount, and not overcharged, for the delivery of your items to your location. 

Q     WHAT ARE THE DISPATCH TIMES?
Your items are being handmade and we aim to dispatch your products between 1 and 4 business days.

Q     IS PARCEL TRACKING AVAILABLE?
Tracking availability varies and will depend on the product type and shipping method that have been selected when you placed your order. Generally budget shipping is untracked and express is tracked.

Q     WHAT IF IF I DON'T RECEIVE YOUR ORDER?
Please check that you provided a correct address as we cannot offer free replacements for orders not received due to an incorrect address. Factors which could delay delivery times include: Mistyped or incorrectly formatted address, failed delivery attempts if no one is at home to receive the order, postal strikes etc. However, occasionally, orders do get lost in the mail, more often we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement.

Q     ITEMS DAMAGED IN TRANSIT / MANUFACTURING DEFECT
The packaging standards at the manufacturing/print labs have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions if the item is defective, damaged or if you receive the wrong item we will strive to ensure that your collection and replacement are organised as quickly as possible and without any fuss.

Q     WHAT IF I'VE CHANGED MY MIND?
You may cancel your order and receive a refund provided production has not been initiated (and we have time to stop the commencement of production) but unfortunately refunds cannot be given once the manufacturing process has commenced. All products are made-to-order and I do not keep a stock of products. When you place an order it is made just for you and to your requirements and your order will automatically be routed to the manufacturing/print lab nearest to the delivery address within 4 hours of the order being placed. 

I really want you to be happy with your products and the service that we provide, if you have a problem please contact me  immediately, we will aim to resolve any problems within the shortest time frame as possible. Any returns or problems that occur because of our error will be handled at our expense.

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